For support workers
Say what happened. Get a note you can stand behind.
Describe the shift the way you would tell a colleague — typed or spoken, in English or in your own language — and ShiftNote structures it into a progress note. You read it, fix anything that is not right, and it is yours.
Free permanently · no card · 50 notes a month
How it works
Three steps, and you are in control at every one of them.
- STEP 1
Say what happened
Type it or tap the microphone. Half sentences are fine — this is the bit you would say out loud, not the bit you would write.
- STEP 2
Read the draft
It comes back structured into the sections a progress note needs, with anything unclear listed as a question rather than filled in.
- STEP 3
Confirm and use it
Fix what is not right, confirm the short review checklist, then copy it into your provider’s system or download it.
Write in any of 93 languages
A large part of this workforce speaks English as an additional language. Asking those workers to write in it produces a worse record, not a lazier one.
Describe the shift in the language you think in. The note comes out in professional Australian English, and it never says anything about how it was written.
The English is a translation, so three rules apply and they are built into how the note is produced: nothing ambiguous is guessed at, the wording is tidied but no detail or confidence is added that you did not give, and if you quote the participant their own words are kept alongside the English.
Your original words sit one tap away from the draft you are asked to confirm, under “compare with what you said”. That placement is deliberate: nobody downstream can check a translation, and you can.
Speaking works on most of those languages and typing works on all of them. Where a device cannot listen in your language, the app says so and offers the typing path rather than handing you a microphone that quietly listens in English. This is an AI draft you review — not a certified translation, and it must not be used where one is legally required.
What a strong progress note records
This is about accuracy, not polish. A beautifully written note that describes something that did not happen is worse than a rough one that describes what did.
What you actually did
The support you delivered, in plain words. Not "provided support" — what you did, and what the participant did.
How long it took
Start and finish, or total hours. This is the single most common thing missing, and it is the first thing anyone checking a claim looks at.
How the participant responded
What you saw and heard. If they said something that matters, write what they said rather than what you concluded from it.
What it was working toward
The goal this support connects to, where you know it. If you do not know, say so rather than inventing one.
Anything that went wrong
Concerns, incidents, near misses. Writing it down is not an accusation and not an admission — it is the record.
What happens next
Follow-up you flagged, or "none". A blank is ambiguous; "none noted" is a statement.
What ShiftNote will not do, on purpose
It will not supply a medication dose you did not state, a time you did not give, an outcome you did not describe, or a behaviour you did not observe. If you say you are not sure of something, the draft says you are not sure. A confident invention in a care record is far more dangerous than an open question, and this is the one place a writing tool can do real harm.
Whose notes these are
Worth understanding before you write a year of records into anything.
Notes in your personal account are yours. Your provider cannot see them, and you can delete your account and your notes yourself without asking anyone.
If your provider adds you to their organisation in ShiftNote, notes you write there belong to the organisation — which is how they meet their own obligation to hold records for seven years. That is a real difference and you should know which one you are writing into.
Either way, every version of a note is kept from the moment it is written, so what you wrote and when is answerable later. What we do and do not hold.
Questions support workers ask
- Is it really free?
- Yes, permanently, with no card and nothing to cancel. There is a fair-use limit of 50 generated notes a month, which is roughly double a full-time roster. We charge provider organisations, not support workers.
- Does it write the note for me?
- It turns what you tell it into a structured draft. It will not add a time, a dose, an outcome or a behaviour you did not describe — anything unclear is listed for you to confirm rather than guessed at. You review and confirm every note, and you stay the author of it.
- My English is not strong. Will that show?
- You can describe the shift in your own language and the note comes out in Australian English. It never mentions that you wrote it in another language or that you wrote it imperfectly. Your original words are kept with the note so you can check the English against what you actually said.
- Can my employer see my notes?
- Not unless you join their organisation in ShiftNote. Notes in your personal account are yours. If your provider adds you to their organisation, notes you write there belong to the organisation, which is how they meet their own record-keeping obligations.
- Do I have to stop using my provider’s system?
- No. Most workers write the note here and paste it into whatever system their provider uses. ShiftNote does not connect to those systems.
Write your next note here
No card, nothing to cancel, and nothing that expires. If your provider later runs ShiftNote, your account works there too.