Free for all providers until 1 December 2026.
The prices below apply from that date, and we will give written notice before any organisation is charged. Individual support workers stay free permanently, and that is not tied to this date.
Priced on the money you are protecting.
ShiftNote is a revenue assurance layer for NDIS providers. It reads the notes behind your claims and tells you which ones would not survive a payment assurance review, before the money is at risk. Plans are metered on what you claim each month. Workers are unlimited on every one of them.
Team
Up to $150,000 claimed per month
$0 until 1 December 2026
$249/month equivalent · two months free
AUD, excluding GST
Unlimited workers included
For providers whose claim volume is small enough that one bad quarter still hurts.
- Unlimited workers
- Evidence sufficiency scoring on every note
- The 90-day claim clock, with alerts at 60, 30, 14 and 7 days
- Claim import by CSV, matched to the notes behind each line
- Provider note template, worker invites and full note history
Provider
$150,000 to $600,000 claimed per month
$0 until 1 December 2026
$749/month equivalent · two months free
AUD, excluding GST
Unlimited workers included
For providers with enough claim volume that somebody already owns reconciliation.
- Everything in Team
- Claim linkage to claim lines and service agreements
- Exposure dashboard: dollars claimed with weak evidence behind them
- Audit evidence pack export, by date range or participant
- CSV import of claims and rosters
- Breakdowns by worker, support item and participant
- Priority support
- Remediation of our own work if a claim we scored is later recovered
Assurance
Over $600,000 claimed per month
$0 until 1 December 2026
$2,000/month equivalent · two months free · annual term
AUD, excluding GST
Unlimited workers included
For providers where a payment assurance review is a scheduled event, not a surprise.
- Everything in Provider, including the remediation of our own work
- Quarterly evidence review with us
- A named contact for NDIA payment assurance reviews
- Higher claim-volume coverage
- Onboarding of your historical claims and notes, not just new ones
Every paid plan includes unlimited workers. Nothing here is charged before 1 December 2026, and no organisation is charged without written notice first.
What the plan costs, against what it is standing in front of
We do not know your clawback rate and neither does anyone else. The NDIA publishes no figure. So this is not a prediction. It is 1% of what you claim in a year, beside the annual price of the plan for that band. Substitute your own rate; the arithmetic is yours to check.
| Plan | Claimed per year | 1% of that | Plan, per year |
|---|---|---|---|
| TeamUp to $150k/mo claimed | $1,800,000 | $18,000 | $2,990 |
| Provider$150k–$600k/mo claimed | $7,200,000 | $72,000 | $8,990 |
| AssuranceOver $600k/mo claimed | at least $7,200,000 | at least $72,000 | from $24,000 |
From 1 December 2026 you have 90 days to claim rather than two years, and a claim that cannot be matched to a service agreement and a delivery record can be recovered after it has already been paid. That is the exposure the middle column is standing in for.
Why this costs more than a compliance tool
Because it is priced against a different number. Practice Standards monitoring is priced against the cost of an audit, which is a few thousand dollars. Claim substantiation is priced against the claims themselves.
At $200,000 claimed per month, the Provider plan costs roughly 0.45% of your claim volume.
$899/month ÷ $200,000/month. Your own arithmetic, on your own number.
One contested SIL fortnight costs more than a year of it. That is the whole comparison, and it is the only one that decides whether this is worth buying.
This is not the same thing as your Practice Standards tool
Since 2026 you answer to two regulators. The NDIS Commission assesses the Practice Standards, registration, worker screening, incident management and the Code of Conduct, and that is about protecting your registration. The NDIA assesses whether the claims you were paid for are substantiated, and that is about keeping the money.
A tool that monitors Practice Standards does not read your claims, and a perfect Practice Standards score does not stop a payment assurance review recovering claims you have already been paid for. ShiftNote works on the second problem and sits beside your existing tool, not over it.
The longer version, on the provider page →Why we price on claims, not seats
Seats measure how many people you employ. Claims measure how much revenue is exposed. Those are not the same number and they do not move together.
A 2:1 SIL shift bills roughly double a 1:1 community access shift per worker-hour, and carries far more scrutiny when it is reviewed. Two providers with identical headcount can be carrying wildly different amounts of risk. Seat pricing cannot see that difference. Claim value can, and it means the price moves with what is actually at stake, in both directions.
It also settles the thing seat pricing gets wrong at the other end: a casual who does four shifts a month should not cost the same as a full-timer. So we stopped counting them. Every paid plan includes unlimited workers.
How your band gets set
You tell us your approximate monthly claim value at signup. Once your claim data is imported, it confirms itself from the claims already in the system. There is no separate report to file, nothing to certify, and no audit of your finances by us. If the number moves you into a different band, we tell you before anything changes.
Evidence Exposure Report
Send us three months of claims and the notes behind them. We score every note against the claim it substantiates and give you one figure in dollars: how much you have claimed with weak or missing evidence behind it, broken down by worker, support item and participant, plus which claims are still inside the 90-day window. Delivered with a walkthrough. You keep the report either way.
Free for the next 2 design partners, until 31 October 2026.
- · Credited in full against your first 3 months on any plan, so it costs nothing if you go on to use ShiftNote.
- · For comparison, NDIS audit-preparation consulting typically runs $2,000–$8,000, and produces advice rather than a per-claim figure.
- · Design partners give us feedback and let us learn from the outcomes. That is the whole trade. There is no obligation to buy anything.
Want the shape of it before you talk to anyone? The free self-serve audit runs in your browser and never sends us your file. It can only show claim-window exposure from dates, not evidence exposure, which needs the notes.
What the evidence score actually checks
NDIA Provider Payment Assurance guidance sets out what a provider is expected to be able to produce when a claim is reviewed: for complex supports, typically both a log or roster and a case note, evidencing the quantity of support and the type of support delivered, alongside a service agreement. The six checks below are an implementation of that published requirement, not a proprietary opinion about what a good note looks like.
Evidences the support item claimed
The note describes the support that was actually billed, not a different one.
Duration matches the claim
The hours the note evidences line up with the hours on the claim line.
Linked to a plan goal
The support connects to a goal in the participant’s current plan.
Objective and specific
What happened, in observable terms, not “had a good day”.
Required elements present
Date, participant, worker, support delivered, outcome.
Nothing contradicting the claim
No detail in the note undercuts what was claimed.
A check that cannot be judged from the data available is excluded from the score rather than marked as a failure. You are never penalised for information we never asked you for. The score is a heuristic that reads a note against the claim it supports. It is not a regulatory determination, not legal advice, and not a prediction of what the NDIA will decide. Rules and guidance are the Agency's, not ours; check the current position with them before relying on it.
What we remediate, and what we do not
Included on Provider and Assurance. Stated as scope rather than as a promise, because the terms are still with an Australian lawyer:
- If a claim we marked evidence-sufficient is later recovered for insufficient evidence, we remediate the documentation and rebuild the evidence pack at no cost to you.
- Assurance adds a quarterly evidence review run with you, a named contact for NDIA payment assurance reviews, and onboarding of your historical claims and notes rather than only what you claim next.
- Full terms are published before anyone is asked to sign anything.
Two things we want to be unambiguous about, because this kind of clause invites the assumption: we do not indemnify the recovered amount, and we do not guarantee any regulatory outcome. Nobody can, and a vendor telling you otherwise is selling you something they cannot deliver. What we stand behind is our own work on your documentation.
For individual support workers
Writing your own notes after your own shifts? It is free. Not a trial and not an early-access price that expires on 1 December 2026 with everything else. It is permanently free, with no card, no invoice and nothing to cancel. Fair use is 50 generated notes a month; a full-time roster is 20–25 shifts.
Support worker
- 50 notes a month
- Voice input
- Write or speak in 93 languages, note comes out in English
- PDF download & full note history
- Incident reports, worded for NDIS Rules 2018
- No card, ever
The 50-note limit is there to stop abuse, not to upsell you. A full-time roster is 20–25 shifts a month.
Why free? Because turning rough notes into a structured draft is not the hard part any more, and charging one person for it just pushes teams into signing up 20 separate accounts. What a provider pays for (evidence scoring across every worker, claim linkage, the exposure number) cannot be assembled from individual accounts at any headcount. There is a catch in doing it that way, and it is worth knowing about: records in a worker's personal account belong to that worker.
What we can and can't tell you
Every number on this site is stated with the arithmetic behind it. We do not publish pass rates or savings figures, because we cannot substantiate them.
- The evidence score is a heuristic, not a regulatory determination. We do not promise NDIS compliance and you should be wary of anything that does.
- A human reviews every note. Every output is a draft that a worker reviews, edits and approves before it is used in official records. ShiftNote never finalises or submits anything.
- Some of this is concierge-delivered today. The Evidence Exposure Report, claim matching and the exposure dashboard are set up with you rather than self-served. We will tell you exactly which parts before you start.
- We have no API integrations. Not with any care-management system. Claim and roster data comes in by CSV import or manual entry, and notes are copied across.
- Your data is stored in Australia, in the ap-southeast-2 (Sydney) region.
- Your notes are never used to train AI models, by us or by anyone else.