Support
How can we help?
A real person reads every message, usually within one business day.
Email us
info@shiftnote.com.auInclude the email address on your account. Please don’t send participant names or note text by email.
I didn’t get my confirmation email
Check your junk folder for a message from ShiftNote. Still nothing after ten minutes? Email us from the address you signed up with and we will sort it out.
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. The link we send opens a page where you choose a new one.
How do I delete my account?
In the app or on the website, open Settings and choose Delete my account. Your notes, voice recordings and profile are removed permanently. If you can’t sign in, email us from your account address and we will delete it for you.
Where is my data kept, and who sees it?
Your account and notes are stored in Australia (Sydney). Writing a draft sends what you typed or said to Anthropic in the United States to produce it. The trust and data page lists every service involved and what each one does.
The microphone isn’t working
The first time you tap record, your phone asks for microphone access. If you said no, turn it back on in your phone’s Settings, under ShiftNote. You can always type instead.